Do I have to use the repair shop my insurance company recommends?
No. You have the right to choose the collision repair facility that repairs your vehicle. Apex can work with the insurance company involved in the claim.
Do you work with insurance companies?
Yes. We work with major insurance companies and communicate with the carrier during the repair process, including supplements when additional covered damage is identified.
What happens if additional damage is found after repairs begin?
Collision damage is not always fully visible during the initial inspection. When additional damage is discovered, we document it, update the repair plan, and coordinate the necessary supplement with the insurer when applicable.
Do you provide a warranty?
Yes. Eligible repairs performed by Apex Collision are covered by our limited lifetime repair guarantee, subject to the written warranty terms and exclusions.
Do you work with my insurance company?
Apex works with all insurers. Share the name of your insurance company when you contact us so we can discuss your claim and repair.
What paperwork does Apex handle?
We help with repair-related claim paperwork and communication with your insurer. Your insurance company remains responsible for coverage decisions under your policy.
Do I need a claim number before contacting you?
You can contact Apex to discuss your repair even if you do not have a claim number yet. If you already have one, include it with your request.
Does an online request book my appointment?
No. A request starts the conversation. Our team must confirm the appointment and repair arrangements with you.
Is a photo estimate the final repair price?
Photos can help us understand visible damage. An inspection may reveal damage that photos do not show, so an initial estimate can change.
What about my deductible or rental car?
Ask your insurer to confirm your deductible and rental coverage. Let Apex know about your transportation needs when discussing your repair; we’ll explain what we can arrange for your situation.
Still have a question? Contact our team or call 801-346-6527.