1. Protect people before vehicles
Stop and check for injuries. Call 911 for an injury or emergency, and follow law-enforcement instructions. If the vehicles can be moved safely and local requirements allow it, move out of active traffic. Do not stand in an unsafe roadway to photograph damage. Seek appropriate medical attention for injuries or symptoms.
2. Record what happened
When safe, exchange driver, vehicle, contact and insurance information. Note the date, time, location, road conditions and possible witnesses. Photograph the overall scene, each vehicle, the impact areas, any debris and relevant traffic signs. Preserve the original image files. Photographs document visible conditions; they cannot establish every hidden component or structural issue.
3. Contact the insurer and organize the claim
Report the collision promptly and ask what information your insurer needs. A claim under your own coverage can follow a different process from a claim against another driver's insurer. Record your claim number if one is issued, keep estimates and receipts, and write down the names, dates and decisions from claim-related conversations. The insurer determines coverage and liability under the applicable policy and law.
4. Do not assume the vehicle is safe to drive
An impact can affect wheels, steering, suspension, lighting, cooling systems or electronic safety components. Fluid leaks, warning indicators, unusual steering or braking, and other visible or suspected problems call for a professional assessment; towing may be the safer option. Tell the repair shop what changed after the impact.
5. Ask about repair plans and transportation
You may contact Apex before the insurer completes the claim process. The shop can discuss an inspection, visible damage, repair steps, and what might require additional authorization or a supplement after disassembly. In a Utah third-party claim, you can choose your repair facility, although you may be responsible for certain cost differences. Before booking a rental or authorizing storage, confirm the applicable benefit, fees and timing with the relevant parties.
How Apex can help
Apex Collision is an independent collision repair shop in West Jordan, Utah. We provide personal attention in English and Spanish, explain the repair journey, and help with repair-related documents and insurer communications. We cannot promise insurance approval, determine fault or guarantee that a particular charge is covered.
Next step: Request an estimate or call 801-346-6527 to discuss the vehicle and the next practical step. An online request begins the conversation; our team confirms any appointment.
Related reading
Sources and further reading
General educational information, not medical, legal or insurance advice. Coverage, fault, required reporting and payment depend on the situation, policy and applicable law.